Whereby - Users aren't able to join rooms – Incident details

All systems operational

Users aren't able to join rooms

Resolved
Major outage
Started about 3 years agoLasted about 2 hours

Affected

Meeting rooms

Major outage from 1:20 PM to 3:40 PM

Updates
  • Resolved
    Resolved

    The issue has now been resolved.

  • Monitoring
    Monitoring

    We have now implemented a fix to reduce the DBs CPU load.

  • Identified
    Identified

    We have identified that one of our DBs is experiencing an abnormal CPU load and that is degrading the experience of users attempting to join rooms.

  • Investigating
    Investigating

    We are currently investigating reports of users not being able to join personal and team rooms.