Users cannot upgrade to Pro

Resolved

Operational

Started over 4 years agoMarch 08, 2022Lasted 2 hours 42 minutesMarch 08, 20225:35:318:17:37 PMUTC

Affected

whereby.com

Updates

Resolved
March 08, 2022 at 8:17:37 PMUTC
Resolved
March 08, 2022 at 8:17:37 PMUTC
We just resolved the issue!
Monitoring
March 08, 2022 at 7:15:43 PMUTC
Monitoring
March 08, 2022 at 7:15:43 PMUTC
We implemented a fix and currently monitoring the result.
Identified
March 08, 2022 at 6:12:48 PMUTC
Identified
March 08, 2022 at 6:12:48 PMUTC
We were able to identify the issue based on a change that was made yesterday. Currently working on a fix.
Investigating
March 08, 2022 at 5:35:31 PMUTC
Investigating
March 08, 2022 at 5:35:31 PMUTC
We’re investigating issues with upgrades to our Pro plan. We detected this issue today (March 8) at 09:00 Central Europe time, and will continue to update the status pending our investigation.

This is just a billing management issue only so your meetings will not be impacted.

Whereby - Users cannot upgrade to Pro – Incident details