Whereby - Room participants are disconnected when a participant uses an integration – Incident details

All systems operational

Room participants are disconnected when a participant uses an integration

Resolved
Partial outage
Started about 5 years agoLasted 42 minutes

Affected

Meeting rooms

Partial outage from 10:49 AM to 11:31 AM

Updates
  • Resolved
    UTC
    Resolved

    We have confirmation that the issue is now resolved.

  • Monitoring
    UTC
    Monitoring

    We have successfully rolled back the faulty deployment and are monitoring that users can now use an integration as expected.

  • Identified
    UTC
    Identified

    We have identified the issue, which is caused by a recent deployment to our web application.

  • Investigating
    UTC
    Investigating

    We are investigating reports of an issue that causes participants to be automatically disconnected from rooms with an error whenever one of the participants uses an integration (including screen sharing).