Cloud recording intermittently unavailable for some customers

Resolved

Partial outage

Started about 4 years agoJune 14, 2022Lasted about 1 hourJune 14, 20226:33:567:45:05 PMUTC

Affected

Embedded API

Updates

Resolved
June 14, 2022 at 7:45:05 PMUTC
Resolved
June 14, 2022 at 7:45:05 PMUTC
Due to a faulty code deploy, our cloud recording service was temporarily unavailable for some customers. We’ve updated our infrastructure accordingly and service has now resumed
Identified
June 14, 2022 at 7:30:28 PMUTC
Identified
June 14, 2022 at 7:30:28 PMUTC
We are actively working on a fix for this incident.
Investigating
June 14, 2022 at 6:33:56 PMUTC
Investigating
June 14, 2022 at 6:33:56 PMUTC
We are currently investigating this incident.

Whereby - Cloud recording intermittently unavailable for some customers – Incident details