Duration: 2 hours and 2 minutes

Affected Components: Admin dashboard, Embedded API

Sep 22, 17:43:07 GMT+0
Investigating - We are currently investigating failed and slow responses from our customer insights api.

Sep 22, 18:48:23 GMT+0
Monitoring - We have cleared out some long-running jobs affecting the performance, monitoring.....

Sep 22, 19:45:01 GMT+0
Resolved - This incident has been resolved..

Duration: 4 minutes

Affected Components: Meeting rooms

Sep 14, 09:59:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 14, 10:03:00 GMT+0
Resolved - This incident has been resolved..

Duration: 36 minutes

Affected Components: Meeting rooms

Sep 1, 12:16:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 1, 12:52:00 GMT+0
Resolved - This incident has been resolved..

Duration: 6 minutes

Affected Components: whereby.com, Admin dashboard

May 5, 10:16:27 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 5, 10:22:26 GMT+0
Resolved - This incident has been resolved..

Duration: 55 minutes

Affected Components: Meeting rooms

Apr 29, 12:51:52 GMT+0
Investigating - We are currently investigating an incident affecting streaming for all users. Streaming is unavailable at this time..

Apr 29, 13:47:05 GMT+0
Resolved - This incident has been resolved..

Duration: 4 days, 20 hours and 18 minutes

Affected Components: Admin dashboard

Mar 25, 14:09:22 GMT+0
Identified - The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses..

Mar 28, 01:00:00 GMT+0
Resolved - This incident has been resolved..

Mar 23, 11:22:22 GMT+0
Identified - **What's happening** Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses..

Mar 24, 13:56:57 GMT+0
Identified - We are continuing to work on a fix for this incident together with the third party provider..

Mar 23, 11:00:00 GMT+0
Investigating - Customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We are currently investigating the root cause..

Mar 26, 13:53:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 1 hour and 22 minutes

Affected Components: Admin dashboard

Mar 3, 12:30:45 GMT+0
Investigating - We are investigating the issue..

Mar 3, 13:00:00 GMT+0
Identified - We have identified the issue and we are continuing to work on a fix for this incident..

Mar 3, 13:53:12 GMT+0
Resolved - This incident has been resolved..

Duration: 53 minutes

Affected Components: Meeting rooms

Feb 20, 11:17:44 GMT+0
Investigating - We are currently investigating this incident..

Feb 20, 12:09:04 GMT+0
Identified - .

Feb 20, 12:10:41 GMT+0
Resolved - This incident has been resolved..

Feb 20, 12:09:35 GMT+0
Monitoring - Whereby-hosted Recordings, Transcriptions, and Captions were unavailable starting 10:47am UTC. Sessions using Whereby-hosted storage that were already in progress at this time may have incomplete Recordings or Transcriptions..

Duration: 44 minutes

Affected Components: Meeting rooms

Feb 16, 16:00:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 16, 16:44:38 GMT+0
Resolved - .

Duration: 1 hour and 8 minutes

Affected Components: Meeting rooms

Nov 15, 13:00:13 GMT+0
Investigating - Our third party provider has an incident. We are currently investigating the incident..

Nov 15, 13:25:15 GMT+0
Identified - We have identified an alternative solution until our provider solves the incident on their side. We are currently working on it. .

Nov 15, 14:08:41 GMT+0
Resolved - The fix has been deployed and the incident has been resolved..

Duration: 1 hour and 35 minutes

Affected Components: Meeting rooms

Oct 24, 15:30:00 GMT+0
Investigating - We are investigating the issue..

Oct 24, 15:34:17 GMT+0
Identified - We have identified the issue and we are working on a fix to solve the issue..

Oct 24, 16:49:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 24, 17:05:23 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 3 hours and 18 minutes

Affected Components: whereby.com, Admin dashboard

Oct 20, 10:33:00 GMT+0
Resolved - AWS incident was resolved and everything in our service works as expected..

Oct 20, 07:15:00 GMT+0
Identified - One of our third party providers was affected by the AWS incident. There might be some issues with new signups and some subscriptions might not get properly updated. .

Duration: 1 hour and 11 minutes

Affected Components: Meeting rooms

Aug 1, 15:36:28 GMT+0
Investigating - Some rooms might experience issues due to an incident on a third-party provider. There may be longer connect times or disconnects. We are currently investigating this incident. .

Aug 1, 16:47:50 GMT+0
Resolved - This incident has been resolved..

Duration: 34 minutes

Affected Components: Meeting rooms

Jul 24, 08:30:46 GMT+0
Investigating - We are currently investigating this incident..

Jul 24, 08:55:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 24, 09:04:23 GMT+0
Resolved - This incident has been resolved..

Duration: 58 minutes

Affected Components: Meeting rooms

Feb 6, 10:02:29 GMT+0
Resolved - The affected features are now working as normal.

Feb 6, 09:40:09 GMT+0
Monitoring - Our storage provider has published a fix, which seems like it has solved the issue. We are currently monitoring.

Feb 6, 09:04:04 GMT+0
Investigating - It seems like one of our storage providers is experiencing issues, preventing Whereby-hosted recordings and transcriptions from being stored..

Affected Components: Meeting rooms

Jan 14, 12:52:00 GMT+0
Resolved - A recent change led to users on some iOS devices not transmitting audio to other participants in the room. The change has been rolled back and audio should now be working as expected..

Duration: 22 hours and 8 minutes

Affected Components: whereby.com

Nov 27, 10:59:00 GMT+0
Identified - We are receiving alerts that [whereby.com](http://whereby.com) is currently unavailable in the ap-south region (alerts are from Japan, South Korea, South Africa, India, Australia). Services remain unaffected (room, embedded and meeting dashboards). We are rolling back some recent configuration changes to restore availability in this region..

Nov 28, 09:02:53 GMT+0
Monitoring - We rolled back a recent update and are currently monitoring the result. The ap-south region is reporting that [whereby.com](http://whereby.com) is now available..

Nov 28, 09:07:19 GMT+0
Resolved - This incident has been resolved and access to [whereby.com](http://whereby.com) in ap-south region is fully restored..

Duration: 14 minutes

Affected Components: whereby.com

Nov 27, 09:30:20 GMT+0
Investigating - We are currently investigating this incident..

Nov 27, 09:35:42 GMT+0
Identified - Recent update has prevented access to our main site [whereby.com](http://whereby.com). We are in the process of initiating a rollback to restore the website. Services remain unaffected (room, embedded and meeting dashboards)..

Nov 27, 09:44:23 GMT+0
Resolved - This incident has been resolved and access to [whereby.com](http://whereby.com) is restored..

Duration: 30 minutes

Affected Components: Embedded API, Admin dashboard, whereby.com, Meeting rooms

Jul 15, 01:00:00 GMT+0
Identified - Between 03:00 AM CEST and 03:30 AM CEST on July 15th, we'll be upgrading our databases. This will help us to boost the performance and reliability of our services. During this short window of time, our services may be temporarily unavailable. Unfortunately, there is no redundancy during this time, so if you can, we'd suggest that you do not schedule meetings during this period. We're sorry for any inconvenience this might cause. We always try to make these updates as seamless as possible, but sometimes a little downtime is unavoidable. Rest assured, we're already planning ways to reduce the impact of future upgrades..

Jul 15, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 15, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Embedded API, Admin dashboard, whereby.com, Meeting rooms

Jun 30, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 30, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 30, 01:00:00 GMT+0
Identified - We will be performing necessary database maintenance to improve our infrastructure and enhance the performance and reliability of our services. During this maintenance, our services might be temporarily unavailable. There is no redundancy during this time..

Duration: 11 minutes

Affected Components: whereby.com

Apr 22, 13:56:24 GMT+0
Resolved - This incident has been resolved..

Apr 22, 13:45:49 GMT+0
Investigating - [whereby.com](http://whereby.com) is down. **This does not impact meeting rooms, API, or dashboard**. It only impacts the Whereby presentation website. We are currently investigating the issue..

Affected Components: Embedded API, Meeting rooms

Feb 29, 10:35:55 GMT+0
Resolved - We are noticing that cloud recordings end prematurely, roughly after 5 mins. We are deploying a potential fix..

Feb 29, 11:47:21 GMT+0
Resolved - An update to the underlying OS/runtime of our recording service caused recordings to crash after a few minutes. This crash was sadly not detected by our automated nor manual tests, which are always run before such deployments. The reason why we did not pick this up was the error only presented itself after a certain time, which is outside the time we have encoded in for our test runs. We have now rolled back the change and the feature should be working as expected. We are yet to find the root cause of the issue, and have scheduled time to identify what went wrong, and also discuss how our test setup can be adjusted to catch similar regressions in the future..

Duration: 22 days and 6 hours

Affected Components: Meeting rooms

Feb 22, 17:29:00 GMT+0
Resolved - This incident has been resolved..

Feb 22, 08:35:00 GMT+0
Identified - Due to some SFU crashes in Europe, users in this region might temporarily experience issues like black tiles or no audio from the other participants. We are currently working on a fix for the issue..

Feb 22, 14:18:46 GMT+0
Monitoring - We have implemented a fix and we are now monitoring it. .

Duration: 4 hours and 6 minutes

Affected Components: Meeting rooms

Feb 20, 17:55:45 GMT+0
Resolved - This incident has been resolved..

Feb 20, 13:50:00 GMT+0
Monitoring - Cloud recording might unexpectedly fail due to an on-going incident one of our providers is having. The issue has been identified, fixed and is currently monitored. .

Affected Components: Meeting rooms

Jan 26, 08:00:00 GMT+0
Resolved - This morning we deployed some changes to our meeting experience which prevented some users accessing their rooms. After the first error report we rolled back our change and verified that users were able to access their rooms again. We have yet identified what exactly went wrong, as this only affected a subset of our users. Jan 26th 2024 ---------- 08:53 CET - Started deploy of new build which used script attribute crossorigin="anonymous" to allow us to get detailed insights into unhandled exceptions 08:59 CET - Deploy complete 09:18 CET - Got report from user not being able to access their room 09:21 CET - Started rollback to latest working version 09:29 CET - Rollback complete, verified the failing changes had been removed So downtime (for some users) was roughly between 09:00 CET and 09:30 CET .

Affected Components: whereby.com

Sep 6, 17:15:32 GMT+0
Resolved - We've reverted some changes in our signup flow that were causing unexpected issues during the business signup flow. The trial signup process is now working as expected.

Duration: 11 days and 21 hours

Affected Components: Admin dashboard

Aug 29, 08:15:00 GMT+0
Investigating - Room Insights participant logs are impacted for all users that used screensharing in their sessions .

Sep 4, 15:00:00 GMT+0
Resolved - This issue has now been resolved, but the data during this period involving participant detail logs may be incomplete. Billing, calculation of participant minutes and room level and room session level insights remained unaffected throughout this period. This issue only affected detailed participant data in the administration dashboard..