Some customers in APAC regions experiencing connection issues

Started

August 15, 2022 at 10:09:22 PM GMT+0

Status

Resolved after about 14 hours

Impact

Operational

Affected

Admin dashboard

Embedded API

Meeting rooms

whereby.com

Resolved
August 16, 2022 at 12:25:12 PM GMT+0
Resolved
August 16, 2022 at 12:25:12 PM GMT+0
After monitoring and continued improves, the issue has been resolved and normal functionality restored.
Monitoring
August 16, 2022 at 12:08:58 AM GMT+0
Monitoring
August 16, 2022 at 12:08:58 AM GMT+0
Due to a connection issue with a server partner in the Asian Pacific region, there were issues loading Whereby’s website. We've implemented a workaround, however some customers may experience longer load times when accessing rooms, until the root cause is addressed.
Investigating
August 15, 2022 at 10:09:22 PM GMT+0
Investigating
August 15, 2022 at 10:09:22 PM GMT+0
We are currently investigating this incident.