Whereby - Some customers in APAC regions experiencing connection issues – Incident details

Some customers in APAC regions experiencing connection issues

Resolved14 hours 15 minutes

Affected

Meeting rooms

Operational from 10:09 PM to 12:25 PM

Embedded API

Operational from 10:09 PM to 12:25 PM

Admin dashboard

Operational from 10:09 PM to 12:25 PM

whereby.com

Operational from 10:09 PM to 12:25 PM

  • ResolvedUTC

    After monitoring and continued improves, the issue has been resolved and normal functionality restored.

  • MonitoringUTC

    Due to a connection issue with a server partner in the Asian Pacific region, there were issues loading Whereby’s website. We've implemented a workaround, however some customers may experience longer load times when accessing rooms, until the root cause is addressed.

  • InvestigatingUTC

    We are currently investigating this incident.