Whereby - Some customers in APAC regions experiencing connection issues – Incident details

Some customers in APAC regions experiencing connection issues

Resolved
Operational
Started almost 2 years agoLasted about 14 hours

Affected

Meeting rooms

Operational from 10:09 PM to 12:25 PM

Embedded API

Operational from 10:09 PM to 12:25 PM

Admin dashboard

Operational from 10:09 PM to 12:25 PM

whereby.com

Operational from 10:09 PM to 12:25 PM

Updates
  • Resolved
    Resolved

    After monitoring and continued improves, the issue has been resolved and normal functionality restored.

  • Monitoring
    Monitoring

    Due to a connection issue with a server partner in the Asian Pacific region, there were issues loading Whereby’s website. We've implemented a workaround, however some customers may experience longer load times when accessing rooms, until the root cause is addressed.

  • Investigating
    Investigating

    We are currently investigating this incident.