Whereby - Subscriptions errors at update + issues with new signups – Incident details

All systems operational

Subscriptions errors at update + issues with new signups

Resolved
Degraded performance
Started 5 days agoLasted about 3 hours

Affected

Admin dashboard

Degraded performance from 7:15 AM to 10:33 AM

whereby.com

Degraded performance from 7:15 AM to 10:33 AM

Updates
  • Resolved
    Resolved

    AWS incident was resolved and everything in our service works as expected.

  • Identified
    Identified

    One of our third party providers was affected by the AWS incident.
    There might be some issues with new signups and some subscriptions might not get properly updated.