Whereby - Customer Insights Dashboard – Stale Data – Incident details

The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses.

We are continuing to work on a fix for this incident together with the third party provider.

What's happening

Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard.

Impact

- Customer Insights data does not reflect the most recent activity

- Insights API is also affected.

- No data has been lost. All data will be available after the incident is resolved

- All other platform functionality is unaffected

What we're doing

We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses.