Whereby - Unexpected Black Frames – Incident details

Unexpected Black Frames

Resolved
Operational
Started about 2 years agoLasted less than a minute

Affected

Meeting rooms

Operational from 3:47 PM to 3:47 PM

Updates
  • Resolved
    Resolved

    On October 14 we received an increase in reports of black video frames in meetings. After investigating we linked this issue to a recent deploy, and rolled back the deploy. We are investigating what specifically caused the issue in that deploy, but the black video frames issue has been resolved after rolling back.