Whereby - Delays in room insights data refresh – Incident details

All systems operational

Delays in room insights data refresh

Resolved
Degraded performance
Started over 3 years agoLasted 7 days

Affected

Embedded API

Degraded performance from 1:41 PM to 1:41 PM

Admin dashboard

Degraded performance from 1:41 PM to 1:41 PM

Updates
  • Resolved
    UTC
    Resolved

    We've updated our data pipeline to properly refresh data as expected and have observed consistent behavior. This issue has been resolved

  • Identified
    UTC
    Identified

    We've identified an issue with the process that updates the room insights and session insights accessible from the dashboard and GET endpoints. We're actively working on a fix, but you can expect delays in the datas availability.

    Data found in the insights overview section of the dashboard is unaffected.