Resolved
Bug in insight data collection

Started
August 29, 2023 at 8:15:00 AM
Status
Resolved after 6 days

Impact

Operational
Affected
Admin dashboard
  • Resolved

    This issue has now been resolved, but the data during this period involving participant detail logs may be incomplete.

    Billing, calculation of participant minutes and room level and room session level insights remained unaffected throughout this period. This issue only affected detailed participant data in the administration dashboard.

  • Investigating

    Room Insights participant logs are impacted for all users that used screensharing in their sessions