Subscriptions errors at update + issues with new signups

Resolved

Degraded performance

Started 9 months agoOctober 20, 2025Lasted about 3 hours7:15:0010:33:00 AMUTC

Affected

Admin dashboard

whereby.com

Updates

Resolved
October 20, 2025 at 10:33:00 AMUTC
Resolved
October 20, 2025 at 10:33:00 AMUTC
AWS incident was resolved and everything in our service works as expected.
Identified
October 20, 2025 at 7:15:00 AMUTC
Identified
October 20, 2025 at 7:15:00 AMUTC
One of our third party providers was affected by the AWS incident.
There might be some issues with new signups and some subscriptions might not get properly updated.

Whereby - Subscriptions errors at update + issues with new signups – Incident details