Whereby - Notice history

All systems operational

Meeting rooms - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 99.96%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Embedded API - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 99.96%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Admin dashboard - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

whereby.com - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Notice history

Mar 2024

No notices reported this month

Feb 2024

Cloud recordings stop unexpectedly
  • Resolved
    Update

    An update to the underlying OS/runtime of our recording service caused recordings to crash after a few minutes. This crash was sadly not detected by our automated nor manual tests, which are always run before such deployments. The reason why we did not pick this up was the error only presented itself after a certain time, which is outside the time we have encoded in for our test runs. We have now rolled back the change and the feature should be working as expected. We are yet to find the root cause of the issue, and have scheduled time to identify what went wrong, and also discuss how our test setup can be adjusted to catch similar regressions in the future.

  • Resolved
    Resolved

    We are noticing that cloud recordings end prematurely, roughly after 5 mins. We are deploying a potential fix.

Users might experience issues in large rooms (SFU rooms)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix and we are now monitoring it.

  • Identified
    Identified

    Due to some SFU crashes in Europe, users in this region might temporarily experience issues like black tiles or no audio from the other participants. We are currently working on a fix for the issue.

Cloud recording might unexpectedly fail
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Cloud recording might unexpectedly fail due to an on-going incident one of our providers is having. The issue has been identified, fixed and is currently monitored.

Jan 2024

Problems accessing rooms
  • Resolved
    Resolved

    This morning we deployed some changes to our meeting experience which prevented some users accessing their rooms. After the first error report we rolled back our change and verified that users were able to access their rooms again.

    We have yet identified what exactly went wrong, as this only affected a subset of our users.

    Jan 26th 2024

    08:53 CET - Started deploy of new build which used script attribute crossorigin="anonymous" to allow us to get detailed insights into unhandled exceptions
    08:59 CET - Deploy complete
    09:18 CET - Got report from user not being able to access their room
    09:21 CET - Started rollback to latest working version
    09:29 CET - Rollback complete, verified the failing changes had been removed

    So downtime (for some users) was roughly between 09:00 CET and 09:30 CET

Jan 2024 to Mar 2024

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